Privacy policy

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Privacy Policy

Last updated: January 27, 2026

This Privacy Policy describes how Nxt Level Roofs ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website www.nxtlevelroofs.com, use our services, submit a quote request, or otherwise interact with us (collectively, the "Services").

By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

2. Information We Collect

Information You Provide Directly

Contact details: name, address, phone number, email address
Service/quote request information: property details, damage description, preferred contact method
Payment information (handled securely by third-party processors – we do not store full card details)
Communications: messages sent via contact form, email, or phone

Information Collected Automatically

Device & browser information: IP address, browser type/version, operating system
Usage data: pages visited, time spent, referring/exit pages, clickstream
Cookies & similar technologies: for site functionality, analytics, and marketing (see Cookies section below)

Information from Third Parties

We may receive information from:

Insurance adjusters or carriers (with your consent)
Google, Facebook, or other ad platforms (for retargeting/analytics)
Service providers (e.g., form/quote tools, analytics providers)

3. How We Use Your Information

To provide, maintain, and improve our roofing, repair, and inspection services
To process quote requests, schedule inspections, and communicate with you about your project
To send service updates, appointment reminders, follow-ups, and (with consent) marketing offers
To detect, prevent, and respond to fraud, security issues, or technical problems
To comply with legal obligations, respond to subpoenas, or protect our rights
To analyze site usage and improve user experience

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to enhance functionality, analyze usage, and deliver relevant ads. You can manage preferences via your browser settings or our cookie banner (when implemented).

For more details, see our Cookie Policy (link placeholder – add if you create one).

5. Sharing Your Information

We do not sell your personal information. We may share it with:

Service providers (hosting, analytics, payment processors, CRM tools)
Insurance carriers/adjusters (with your consent or as part of claim process)
Legal authorities when required by law
Business partners only with your explicit permission

6. Your Privacy Rights

Depending on your location (e.g., California, Virginia, Colorado, or EU/UK residents), you may have rights to:

Access, correct, or delete your personal information
Opt out of certain data processing or sales/sharing
Limit use of sensitive information
Withdraw consent where applicable

To exercise these rights, contact us at Sales@nxtlevelroofs.com or call 502.492.2292. We will respond within the time required by law.

7. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Children's Privacy

Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly.

9. International Transfers

Your information may be transferred to and processed in the United States or other countries. We ensure appropriate safeguards are in place for any cross-border transfers.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Nxt Level Roofs
828 East Market Street
Louisville, KY 40206
Email: Sales@nxtlevelroofs.com
Phone: 502.492.2292